ACI Claims Adjuster Course & Xactimate 27.5 & 28


During your first week in our program we will discuss the background of the Insurance Industry and the nature of the business.  This week will operate in an interactive format, equipping you with the necessary knowledge to actively participate in the weeks to come.  Topics covered are, but are not limited to:  Insurance Background  • Definition of Terms • Types of Insurance (ie. Personal Lines, Commercial) • Elements of the Insurance Contract • Claim Function • Insurance Company Claims Department • Agency Claim Departments • Insurance Professional Roles • Independent Claims Adjuster • Types of Claims (ie. Liability, Property, Auto)

After receiving an introduction into insurance and attaining a basic understanding of the various components that make up this fascinating, recession-resistant industry, we will begin narrowing our focus to those subjects necessary in defining your path to becoming a claims adjuster. This week will also operate in an interactive format and will cover such topics as: Definition of Terms • Types of Losses • Policies & Coverage • Policy Interpretation • Parties to the Claim • Claims Process • Communication • Scoping the Loss • Tools of the Trade • Adjuster Expectations

Week Two – Xactimate 27.5 and 28 (Comprehensive) 

OK…now the fun stuff! You know the types of losses, how to interpret policy, how to read a Loss Report, how to scope a loss and now it is time to learn how your knowledge will be applied . Week three is in the Lab, learning how to use Xactware 27.5 in its entirety. You will learn the Sketch function and understand how to utilize the building cost database. In addition, you will receive expert instruction on the various types of building materials and how they relate to Xactimate Codes.  We will wrap up the week discussing multiple case studies, apply each in Xactimate by generating complete completed claims each will be sent up and down through Xactnet just as you will do in the real world environment.

Here at ACI we go a step further and show you the review function or back-end of Xactware.  You will review files just as a carrier or manager would yours.  This will allow you to see the other side of the fence and make you better prepared when finalizing your files.


Show us whatcha got! You will be assigned claims. You will apply the claims process and respond to that claim. You will adjust the claim. You will write up your report in either Xactimate or MSB. Your file will be reviewed. We will help you update and write your resume so it speaks to this industry. Further, we will offer you the opportunity to upload and post your updated resume (at our direction) on our partners' industry specific websites.  Finally, ACI will provide you with contacts for vendors, staffing companies, head hunters and insurance carriers that all actively seek professional adjusters.


The ACI Difference

While here at ACI, you will find the focus is on "Real World" field training.  Each student will have multiple opportunities for "Ride Alongs" and "Shadowings" on actual claims with our local ACI field staff adjusters.  Clearly, this format sets ACI apart and will provide you with a realistic approach to scoping, writing, and policyholder interaction.  Simply put, this hands on type of instruction can not be obtained within a simulated mock-up training environment.

Further, our curriculum is approved for 3 Graduate Level College Credits!!  ACI has worked with the leading authority and most respected name in the industry (Insurance Institute of America) to select your study lessons.

Ultimately, our "Real World" approach, supported by highly-experienced, accredited instructors (CPCU, AIC, AIM, ARM, INS), are the primary reasons students look to and subsequently enroll with, ACI.

So, if you are currently considering a career change in a stable industry or you are just looking to begin your professional career, the time is now.  Contact us today to discuss this exciting career opportunity.

Enroll today by calling or submitting the ACI Insurance Institute form.

Still have questions? Call us and ask to speak with any of our current students or alumni to get all of your questions and or reservations answered first hand!!

Location & Cost:

ACI Insurance Institute   Wilmington, North Carolina

1-877-902-0976   (8 - 5  Monday - Fridays EST)

910- 619-9500     (After hours / Weekends  EST)


3 Week Claims Adjuster Course: $2800  (Includes Xactimate 27.3 (Comprehensive)

1 Week Xactimate 27.5 (Comprehensive) : $895 

(25% pre-registration fee is due when your registration is confirmed.  Pre-Registration fee will be applied to total cost of tuition and must be paid prior to the start date.  You can cancel up to one week prior to the class start date and receive a 100% refund)


Upcoming Courses: 

Comprehensive Adjusting ( 3 Weeks)


Xactimate 27.5 & 28 (Comprehensive) 


Request More Info : fill out the form


Continuing Education